hi77bd Privacy
Policy

1. Information We Collect

hi77bd collects personal information when you register for an account, make deposits or withdrawals, interact with our customer support team, or otherwise use our platform. The categories of personal data we may collect are set out below.

1.1 Information You Provide Directly

When you create an account or update your profile, we collect the following information that you provide directly to us:

• Full legal name as it appears on your government-issued identification document.
• Date of birth, used to verify that you meet the 18+ age requirement.
• Email address, used for account communications and support correspondence.
• Mobile phone number, particularly the number registered with your bKash, Nagad, Rocket, or Upay account, used for transaction verification and two-factor authentication.
• Residential address, collected during the KYC verification process where required.
• Copies of identity documents such as your National ID card, passport, or driving licence, submitted for age and identity verification purposes.
• Proof of address documents such as utility bills or bank statements where requested.
• Any information you voluntarily submit when contacting our support team via live chat or email.

1.2 Information Collected Automatically

When you access hi77bd, certain technical and behavioural data is collected automatically through standard web technologies:

1.3 Information from Third Parties

In certain circumstances, hi77bd may receive personal data about you from third-party sources, including payment processors such as bKash and Nagad (transaction confirmation data), identity verification service providers used in our KYC process, and fraud detection partners. This data is combined with information already held in your account record only where necessary for the stated purposes described in this policy.

2. How We Use Your Data

hi77bd uses the personal data it collects for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes described at the time of collection. The primary purposes for which your data is used are as follows:

• Account creation and management: Processing your registration, maintaining your player account, verifying your identity and age, and managing your account settings and preferences.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard, and maintaining an accurate record of all financial transactions associated with your account.
• Customer support: Responding to your queries, complaints, and requests submitted via live chat or email, and maintaining records of support interactions for quality assurance and dispute resolution purposes.
• Responsible gaming: Monitoring your gaming activity for indicators of problem gambling behaviour, enforcing self-exclusion and deposit limit requests, and contacting you proactively where we have genuine concerns about your wellbeing.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, money laundering, and other forms of abuse or prohibited conduct on the platform.
• Legal and regulatory compliance: Meeting our obligations under applicable anti-money laundering, counter-terrorism financing, and data protection laws, including responding to lawful requests from competent authorities.
• Service improvement: Analysing aggregate, anonymised usage data to understand how players interact with our platform and to continuously improve the user experience, game offering, and platform performance.
• Communications: Sending you important account notifications, security alerts, and — where you have opted in — promotional communications about bonuses, seasonal promotions such as Eid and Pohela Boishakh offers, and major sports events including BPL and T20 World Cup.

3. Data Sharing & Disclosure

hi77bd does not sell, rent, or commercially transfer your personal data to any third party. However, we may share your data in limited, specific circumstances with trusted partners and service providers who operate on our behalf, as described below.

3.1 Service Providers

We work with carefully selected third-party companies that help us deliver the hi77bd platform. These include payment processing providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard), identity verification and KYC service providers, game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), IT infrastructure and hosting providers, customer support platform providers, and fraud detection and security monitoring services.

All third-party service providers who receive or access your personal data are bound by contractual obligations to process that data only in accordance with our instructions, to maintain appropriate security standards, and to refrain from using your data for any purpose not expressly authorised by hi77bd.

3.2 Legal Obligations

hi77bd may disclose your personal data to law enforcement agencies, government bodies, courts, or other competent authorities where we are legally required to do so, or where such disclosure is necessary to prevent fraud, money laundering, or other criminal activity. We will always seek to notify you of any such disclosure where we are legally permitted to do so.

3.3 Business Transfers

In the unlikely event that hi77bd undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, you will be notified in advance by email to the address registered on your account, and any acquiring entity will be required to honour the commitments set out in this Privacy Policy.

4. Cookies & Tracking Technologies

hi77bd uses cookies and similar tracking technologies to provide core platform functionality, maintain your logged-in session, and gather anonymised analytics that help us improve our service. This section explains what types of cookies we use and why.

4.1 Types of Cookies We Use

4.2 Managing Cookies

Most modern web browsers allow you to control cookies through their settings — including viewing what cookies have been set, blocking all cookies, or deleting existing cookies. Please be aware that disabling strictly necessary cookies will significantly impair your ability to use the hi77bd platform, as session management relies on these cookies to keep you logged in securely.

hi77bd does not use third-party advertising cookies or tracking pixels that follow your browsing activity on other websites. Our cookie use is strictly limited to the categories described in the table above.

5. Data Retention

hi77bd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and operational obligations. The following principles guide our data retention practices:

• Active account data: While your hi77bd account remains active, we retain all personal data associated with it, including registration information, transaction history, and communication records. This data is necessary to provide you with the service and to resolve any disputes that may arise.
• Closed account data: Following the closure of your account — whether at your request or as a result of enforcement action — we retain your personal data for a minimum period required by applicable anti-money laundering and record-keeping laws. This is typically five years from the date of account closure. After this period, your data is securely deleted or anonymised.
• Transaction records: Financial transaction records, including deposit and withdrawal logs, are retained for the legally required period to support our AML compliance obligations and to enable us to respond to financial dispute investigations.
• KYC documents: Identity verification documents submitted during the KYC process are retained for the period required by applicable law, after which they are securely and permanently deleted from our systems.
• Support correspondence: Records of live chat and email communications with our support team are retained for a rolling period sufficient to resolve disputes and conduct quality assurance reviews, after which older records are routinely archived and subsequently deleted.
• Analytics data: Anonymised aggregate analytics data that contains no personally identifiable information may be retained indefinitely for platform improvement purposes.

6. Your Privacy Rights

As a player on hi77bd, you hold a number of important rights in relation to your personal data. These rights are summarised below. To exercise any of these rights, contact our support team via live chat inside your account dashboard or by emailing [email protected].

7. Data Security Measures

hi77bd implements a layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes the following measures:

• SSL/TLS encryption: All data transmitted between your browser or mobile device and our servers is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser's address bar confirms that your connection to hi77bd.club is encrypted.
• Access controls: Access to personal data held on hi77bd systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational requirement are permitted to access player data, and all such access is logged and audited.
• Password security: User passwords are stored as salted cryptographic hashes. hi77bd never stores passwords in plain text, and our systems are designed so that even internal staff cannot retrieve your password — only reset it through a verified process.
• Firewall protection: Our servers are protected by enterprise-grade firewall systems and intrusion detection mechanisms that monitor for suspicious access patterns and block unauthorised connection attempts in real time.
• Routine security audits: hi77bd conducts regular internal security reviews and works with trusted external security partners to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a data security incident that affects your personal data, hi77bd has a defined incident response procedure. Affected players will be notified promptly via their registered email address with clear information about what occurred, what data was involved, and what steps are being taken.

8. Contact & Policy Updates

8.1 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data hi77bd holds about you, please contact us through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, via the live chat feature inside your hi77bd account dashboard. This is the fastest way to reach our support team.
• Email: Written privacy enquiries may be directed to [email protected]. Please include your registered username and a clear description of your enquiry. We aim to acknowledge all written privacy requests within 48 hours Bangladesh Standard Time (BST, UTC+6).

8.2 Updates to This Privacy Policy

hi77bd reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players by email to the address associated with their account. Minor clarifications or administrative amendments may be made without individual notification, but the effective date at the top of this page will always reflect the most recent revision.

Your continued use of the hi77bd platform following notification of changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should discontinue your use of the platform and contact our support team to discuss closing your account.

8.3 Children's Privacy

hi77bd is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on hi77bd, please notify us immediately at [email protected]. For adults aged 18 and above only.