Responsible Gaming —
Your Wellbeing Comes First
hi77bd is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming programme gives you full control over your play — with practical tools, honest information, and compassionate support available around the clock.
How hi77bd Keeps Gaming Safe
Our responsible gaming framework is built on six pillars that put player wellbeing at the centre of everything we do.
hi77bd enforces a mandatory 18+ age restriction across all games and betting markets. Age verification is conducted during the KYC process, and any account found to belong to a minor is permanently closed without delay.
Set daily, weekly, or monthly deposit caps directly from your account dashboard. Once a limit is in place it takes effect immediately, keeping your spending within a budget you are comfortable with — and decreases are applied instantly.
Take a short break from gaming with our time-out feature, which can block access to your account for a defined period of 24 hours, 7 days, or 30 days. Session time reminders are also available to help you stay aware of how long you have been playing.
If you feel that gaming is having a negative impact on your life, you can request self-exclusion from hi77bd for a minimum period of six months or on a permanent basis. During exclusion, all promotional communications are also suspended.
Our internal systems flag unusual gaming patterns that may indicate distress — such as extended uninterrupted sessions, rapid successive deposits, or sharp increases in stake size. Our responsible gaming team proactively reaches out in such cases.
Our English-speaking support team is available around the clock via live chat inside your account dashboard. If you are worried about your gaming habits — or about someone else's — do not hesitate to reach out. We are here to listen and to help.
1. Our Commitment to Responsible Gaming
hi77bd was built with the Bangladesh gaming community in mind — and that community includes real people with real lives, families, and financial responsibilities. We believe that gambling should be an enjoyable, recreational activity, not a source of financial hardship or personal distress. That is why responsible gaming is not an afterthought at hi77bd; it is a foundational principle that shapes how we design our platform, train our support team, and communicate with our players.
We recognise that a small proportion of players may develop problematic gambling behaviours over time, and we are committed to doing everything within our power to identify those players early, provide them with useful tools to regain control, and connect them with professional support when needed. Every player on hi77bd — whether they enjoy cricket betting during BPL season, spin the reels on our slots, or play live casino — deserves a safe and transparent gaming environment.
This Responsible Gaming page explains the tools available to you, the warning signs to watch for, and how to get help if gambling is becoming a problem. We strongly encourage all players to read this page in full and to take advantage of the protective tools described here, regardless of whether you currently feel your gambling is a concern.
Our Promise: hi77bd will never use manipulative design tactics to encourage players to gamble beyond their stated limits or against their own best interests. We remove responsible gaming barriers, not add them. All tools described on this page are available free of charge and can be activated immediately by contacting our support team or through your account dashboard.
2. 18+ Age Restriction Policy
hi77bd operates exclusively as an adults-only platform. Players must be 18 years of age or older to register, deposit, play, or withdraw on hi77bd. This age restriction is non-negotiable and is enforced through our Know Your Customer (KYC) identity verification process, which requires all players to submit a government-issued photo identification document before withdrawals are processed.
We take underage gambling very seriously. If we have reason to believe that an account is registered to or accessed by a person under the age of 18, we will suspend that account immediately pending verification. Where underage gambling is confirmed, the account will be permanently closed and any deposits returned in accordance with our terms and conditions.
Protecting Minors in Your Home
If you share a device with younger family members — particularly children — we strongly recommend taking the following steps to prevent underage access to gambling content:
- Never save your hi77bd login credentials in your browser's autofill or password manager on a shared device.
- Always log out of your hi77bd account completely when you have finished a gaming session on a shared device.
- Consider using parental control or content filtering software on devices accessible to minors in your household.
- Have open, age-appropriate conversations with young people in your home about the risks of gambling.
- If you believe a minor in your household has accessed your hi77bd account, contact our support team immediately via live chat so we can review any activity and assist you.
18+ Only — For Adults Aged 18 and Above: By registering and using hi77bd, you confirm that you are at least 18 years of age and that gambling is legal in your jurisdiction. It is your responsibility to ensure that no person under 18 years of age has access to your hi77bd account, credentials, or funded payment methods.
3. Self-Exclusion Programme
Self-exclusion is the most powerful tool available to players who feel that gambling is having a significant negative impact on their lives. When you activate self-exclusion on hi77bd, your account is immediately blocked and you will not be able to log in, deposit, play, or place bets for the duration of the exclusion period you have chosen.
Available Self-Exclusion Periods
- 6 months: A minimum six-month exclusion period for players who need a meaningful break to reassess their relationship with gambling.
- 12 months: A one-year exclusion for players who require a longer period away from the platform.
- 5 years: An extended exclusion period for players with serious concerns about their gambling behaviour.
- Permanent: A permanent, irrevocable self-exclusion for players who have decided they do not wish to gamble on hi77bd ever again. This option cannot be reversed.
What Happens During Self-Exclusion
During any self-exclusion period, hi77bd will take the following steps to support your exclusion:
- Your account is blocked immediately upon activation of self-exclusion — there is no delay or cool-off window.
- All promotional email and SMS communications are suspended for the duration of the exclusion.
- Any pending bonus offers or promotions associated with your account are cancelled and will not be reinstated upon reactivation (where applicable).
- Your account balance remains secure and any withdrawable funds can be requested by contacting our support team during the exclusion period.
- Once a self-exclusion period expires, account reactivation requires a deliberate, conscious step — we do not automatically reactivate accounts.
How to Request Self-Exclusion
To activate self-exclusion, contact our support team via live chat inside your account dashboard or email us at [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion period. Our team will activate the exclusion promptly and confirm it by email.
Attempting to Circumvent Self-Exclusion: Registering a new account on hi77bd while a self-exclusion is in place is a violation of our Terms & Conditions. If a self-excluded player is identified as having registered a new account, that account will be closed and any funds returned. We ask all self-excluded players to respect the commitment they have made to themselves.
4. Deposit Limits & Budget Controls
Setting a deposit limit is one of the most effective ways to ensure that you stay in control of your gambling spend. hi77bd provides flexible deposit limit controls that allow you to cap the total amount you can deposit into your account over a given time period. These limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard.
Available Limit Types
Cap the total amount you can deposit into your account within any rolling 24-hour period. Ideal for players who want day-to-day budget control.
Set a maximum deposit amount across any rolling 7-day window. Suitable for players who prefer to manage their gambling budget on a weekly basis.
A monthly cap on total deposits gives you a broad overview of your gambling expenditure and ensures spending stays aligned with your monthly income and obligations.
How Deposit Limits Work
- Decreases take effect immediately: If you reduce your deposit limit, the new lower limit is applied to your account right away with no delay.
- Increases require a cooling-off period: If you request an increase to your deposit limit, a 7-day cooling-off period applies before the higher limit takes effect. This gives you time to reconsider before a higher limit is activated.
- Limits cannot be bypassed: Once a deposit limit is reached for the applicable period, further deposit attempts will be declined regardless of the payment method used.
- Limits are free to set: There is no fee or penalty for setting, reducing, or maintaining deposit limits on your hi77bd account.
Our Recommendation: Even if you feel fully in control of your gambling, we encourage all players to set a monthly deposit limit that reflects their disposable income — the amount they are comfortable spending on entertainment after covering essential expenses such as rent, food, utilities, and savings. Gambling should never be funded by borrowing or by money set aside for necessities.
5. Time-Out & Cool-Off Features
Sometimes you simply need a break. hi77bd's time-out feature allows you to temporarily suspend access to your account for a defined period without committing to a long-term self-exclusion. Time-outs are a valuable tool for players who feel they are playing more than they intended, want to take a short break during a stressful period in their life, or simply want to reset before returning to play.
Time-Out Options
- 24-Hour Time-Out: A one-day break from the platform. Your account is inaccessible for 24 hours from the moment the time-out is activated.
- 7-Day Time-Out: A one-week break, suitable for players who want a short but meaningful period away from gaming.
- 30-Day Time-Out: A one-month break for players who need a more substantial cooling-off period before resuming play.
Session Time Reminders
In addition to time-outs, hi77bd provides optional session time reminders. When enabled, these reminders notify you at intervals you choose — for example, every 60 minutes — to let you know how long your current gaming session has lasted. These reminders are entirely optional but are recommended for players who find it easy to lose track of time during gaming sessions.
To enable session time reminders or to activate a time-out, contact our 24/7 support team via live chat inside your account dashboard. Our team will set up your preferred tool promptly and confirm the arrangement by message.
Taking a Break is a Sign of Strength: Choosing to take a time-out is a responsible, self-aware decision — not an admission of failure. hi77bd fully supports players who choose to step back, and our support team will never make you feel judged or discouraged for using these tools. We are proud that our platform makes it straightforward to take a break whenever you need one.
6. Recognising Problem Gambling
Problem gambling can develop gradually over time, often without the player realising it. Being aware of the warning signs — in yourself or in someone close to you — is the first and most important step towards getting help. The following are common indicators that gambling may have moved from recreation into a problematic pattern.
If you recognise two or more of the signs listed above in your own behaviour, we strongly encourage you to take the self-assessment below and to reach out to our support team or a professional counselling service. Addressing the issue early is significantly easier than waiting until a crisis point is reached.
7. Self-Assessment Checklist
The following questions are designed to help you reflect honestly on your gambling habits. Read each question carefully and answer truthfully. If you answer "yes" to three or more questions, we encourage you to speak with our support team or a professional gambling counsellor.
Three or More "Yes" Answers: If you answered "yes" to three or more of the questions above, your gambling may have moved beyond the recreational stage. This does not mean you are permanently in trouble — but it does mean that taking action now, while the issue is still manageable, is the wisest path forward. Please read the section below on getting help, and reach out to our support team at any time via live chat.
8. Getting Help & Support Resources
If gambling is causing you distress — financially, emotionally, or in your relationships — the most important thing to know is that you are not alone and that help is available. hi77bd's support team is your first point of contact, available 24 hours a day, 7 days a week. We are trained to listen without judgement and to help you activate the right protective tools for your situation.
Contact hi77bd Support
You can reach our responsible gaming team through the following channels — all available around the clock, in English:
- Live Chat: The fastest way to speak with our team. Access live chat from inside your hi77bd account dashboard at any time of day or night.
- Email: Send a written message to [email protected]. Please use the subject line "Responsible Gaming Support" so your message is directed to the right team member. We aim to respond to all responsible gaming emails within 24 hours Bangladesh Standard Time (BST, UTC+6).
What Our Team Can Help You With
- Activating self-exclusion immediately, including permanent exclusion.
- Setting or reducing deposit limits, loss limits, or session time limits.
- Processing a time-out request and ensuring your account is locked during the agreed period.
- Reviewing your account activity history if you are concerned about your recent behaviour.
- Referring you to professional counselling resources for gambling addiction.
- Answering any questions about the tools and options available to you on this page.
Professional Support Organisations
In addition to our internal support team, we encourage players who are experiencing significant difficulties to seek help from qualified professional counsellors and organisations. While hi77bd serves the Bangladesh market, the following internationally recognised resources provide free, confidential support in English:
Gamblers Anonymous
A worldwide fellowship of individuals who share their experience, strength, and hope with each other in order to solve their common problem with compulsive gambling. Meetings are held in-person and online. Visit gamblersanonymous.org for information on finding support.
GamCare
GamCare is a leading provider of free information, support, and counselling for anyone affected by gambling harm. Their National Gambling Helpline operates 24/7 and offers confidential chat and phone support. Visit gamcare.org.uk for details.
Gambling Therapy
Operated by the Gordon Moody Association, Gambling Therapy provides free practical advice and emotional support to problem gamblers and those affected by someone else's gambling. Available online at gamblingtherapy.org.
Gam-Anon
A support community specifically for the families and friends of compulsive gamblers. If someone close to you is struggling with problem gambling, Gam-Anon provides a safe space for those affected. Visit gam-anon.org for more information.
Financial Guidance
If gambling has created significant financial difficulties, we recommend speaking with a qualified financial counsellor or contacting your bank directly to discuss options such as blocking gambling-related transactions. Several Bangladeshi banks — including Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank — offer the ability to block or restrict transactions to gambling-related merchants. Contact your bank's customer service team to find out what options are available on your account.
Need Immediate Assistance?
Our responsible gaming support team is available 24/7. If you are concerned about your gambling or need help activating any of the protective tools described on this page, please reach out right now via live chat inside your hi77bd account. You can also email us at [email protected] — we will respond within 24 hours Bangladesh Standard Time. You do not need to be in crisis to ask for help — reaching out early is always the right call.
Play Within Your Limits at hi77bd
Responsible gaming is the foundation of a positive experience. Explore our games, check out the latest promotions, or review our FAQ — and remember that our support team is always one click away if you need a helping hand.